Terms And Conditions

Effective Date: 23 June 2025
Welcome to lozania store – your dedicated UK destination for premium, plain, and medical prayer mats. By browsing our website or placing an order, you agree to the Terms outlined below. Please read them carefully.

1️⃣ Who We Are

lozania store is a UK-based online retailer committed to quality, faith, and comfort.
Contact Details:

  • 🏠 Address: 24 BALA STREET,LIVERPOOL, L4 2QW

  • 📧 Email: support@lozania.store

  • 📱 Phone: +44 7754 057225

2️⃣ Using Our Website

By using lozania store, you agree to:

  • ✅ Provide accurate, truthful information at all times

  • 🔐 Use the site respectfully and within legal boundaries

  • 🚫 Avoid harmful behaviour such as hacking, scraping, spamming, or introducing malicious software

We reserve the right to limit or suspend access for any misuse or breach of these Terms.

3️⃣ Products & Pricing

We do our best to ensure all product details are accurate and up to date:

  • 🎨 Please note: colours may vary slightly depending on your screen/device settings

  • 💷 All prices are in British Pounds (GBP) and subject to change without prior notice

  • 🛍️ We reserve the right to update, modify, or discontinue products at any time without liability

4️⃣ Placing Orders & Payments

  • 🧾 Orders are confirmed once full payment has been successfully processed

  • 📧 You'll receive a confirmation email with order details immediately after checkout

  • 💳 Payments are securely processed via trusted, encrypted gateways. We accept major credit and debit cards

5️⃣ Shipping & Delivery

  • 📍 We currently ship within the United Kingdom only

  • 🛠️ Orders are processed within 1–2 business days (Monday to Saturday)

  • 🚚 Delivery is handled via FedEx, with estimated arrival in 5–7 business days

  • 📦 All packages are shipped with tracking and secure packaging

6️⃣ Returns & Exchanges

We want you to be completely satisfied with your purchase.

  • 🔁 30-day return or exchange window from the date of delivery

  • 📬 A prepaid return label is included in every shipment

  • 💷 No restocking fees; refunds are processed in GBP within 10 business days of receiving the item

  • 📸 If your item is incorrect, damaged, or defective, send us a photo and we’ll resolve it quickly – with a replacement or full refund

7️⃣ Intellectual Property

All content on lozania store — including text, images, branding, and logos — is owned by lozania store or used under license.

  • ⚖️ Content is protected under UK copyright and trademark law

  • ❌ You may not copy, reproduce, distribute, or use any materials without our written consent

8️⃣ Limitation of Liability

While we aim for excellence, we cannot be held responsible for:

  • 🔄 Any indirect, incidental, or consequential damages

  • 📦 Delays or issues caused by third-party couriers, natural events, or factors beyond our control

  • 💰 Our total liability is strictly limited to the amount paid for the affected product(s)

9️⃣ Privacy & Data Protection

We take your privacy seriously. Your personal data is handled in accordance with UK GDPR standards.

  • 🔐 All transactions are SSL-secured

  • 🚫 We never sell or share your personal information with unauthorised parties

  • 📄 See our full privacy policy for detailed information on data use and protection

🔟 Policy Updates

We may occasionally update these Terms to reflect changes in our operations, laws, or services.

  • 🗓️ All changes will be posted on this page with the revised effective date

  • ✅ Continued use of our site implies acceptance of the latest version of our Terms

📞 Customer Support

Have questions or need help? We're here for you:

  • 📧 Email: support@lozania.store

  • 📱 Phone: +44 7754 057225

  • 🏠 Address: 24 BALA STREET,LIVERPOOL, L4 2QW

  • 🕘 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+1)London Time 

    Sunday & Public Holidays Closed

    We respond within 24 hours, Monday to Saturday

🙏 Thank you for choosing lozania store. We’re honored to support your spiritual journey with quality prayer mats you can rely on.